About Statseeker

Statseeker is a global provider of network monitoring and asset management solutions for the IT enterprise market. With deployments across 22+ countries, including Fortune 500 enterprises, Statseeker delivers real-time, unaveraged performance data that supports precise root-cause analysis, capacity planning, and infrastructure optimisation.

Purpose of the Role

The Strategic Account Manager (SAM) is responsible for managing and growing a portfolio of Statseeker enterprise accounts. The role combines key account management and growth account management, maintaining deep, trust-based relationships with existing customers while actively driving expansion through structured account plans with defined growth targets.

This is not a generalist AM role. The ideal candidate brings hands-on knowledge of the networking sector and is comfortable going deep on network management topics, including performance monitoring, SNMP, flow analysis, and network observability, so they can hold genuine technical conversations with network administrators, NOC teams, and network engineers without needing a Pre-Sales Engineer in the room for every call.

Key Responsibilities

Key Account Management

• Own a defined portfolio of enterprise accounts, serving as the primary commercial and relationship contact.
• Build and maintain relationships across multiple levels, from network admins and NOC engineers through to CIOs and IT infrastructure leads.
• Develop and maintain structured account plans with clearly defined retention and growth targets, reviewed at least annually.
• Document customer health, risks, and opportunities in CRM; maintain forecast accuracy of 90% or above.

Growth Account Management

• Achieve assigned renewal rate and expansion revenue targets across the portfolio.
• Identify and progress upsell and cross-sell opportunities, additional licences, expanded deployments, feature modules, and integrations.
• Negotiate renewal contracts and commercial terms, maintaining focus on long-term value and mutual growth.
• Manage pipeline and forecast renewal and expansion revenue accurately within CRM.

Technical Engagement & Customer Value

• Conduct Quarterly Business Reviews (QBRs) that demonstrate measurable ROI using Statseeker performance and operational data.
• Hold substantive conversations with network administrators and engineers about their monitoring environment, polling architecture, SNMP configuration, flow data, alerting, and reporting, without relying on pre-prepared talking points.
• Understand how customers have deployed Statseeker (on-prem, data volumes, device counts, integrations) and connect usage patterns to value outcomes and expansion opportunities.
• Proactively identify risks to retention, including low utilisation, support friction, or competitive pressure, and develop mitigation plans.
• Capture product feedback and enhancement requests and communicate them clearly to Product Management.

Internal Collaboration

• Work closely with Sales Engineering, Technical Support, and Customer Success to coordinate account strategy and customer engagement.
• Share account insights, competitive intelligence, and success stories to support internal enablement.
• Contribute to case studies and reference accounts for key verticals.

Market & Product Knowledge

• Maintain strong working knowledge of Statseeker’s technical capabilities, architecture, and competitive differentiators in the network performance monitoring space.
• Stay current on networking industry trends, observability, automation, hybrid and edge network visibility, AIOps in network operations, and apply that context to customer conversations.
• Understand how Statseeker compares to alternatives such as SolarWinds, AKIPS, and similar tools.

Key Performance Indicators