Careers.
We appreciate your interest.
At Statseeker, we build high-performance network monitoring that powers some of the world’s most demanding environments.
If you’re passionate about network visibility, scaling infrastructure or building tools that engineers rely on every day, we’d love to hear from you.
Check available positions below or if you’re interested in Future Opportunities?
Send your résumé and/or LinkedIn profile by filling out the form on this page, along with a quick note about what type of work excites you.
Why Statseeker?
- Global-scale customers, small-team agility
- Engineer-first culture. Real ownership, low bureaucracy
- Flexible work environment built on trust, not timecards
We’re always open to meeting and workig with exceptional people.
Available Positions
Location: USA (remote)
Reports to: Support Team Lead
Business Unit: Client Services
Employment Type: Full-time, Permanent
About Statseeker
Statseeker is a global provider of network monitoring and asset management solutions for the IT enterprise market. With deployments across 22+ countries, including Fortune 500 enterprises, Statseeker delivers real-time, unaveraged performance data that supports precise root-cause analysis, capacity planning, and infrastructure optimisation.
Purpose of the Role
The Application Support Engineer provides high-quality technical support and exceptional customer service to Statseeker’s global user base.
This role ensures customers maximise value from their Statseeker Network Monitoring solution by resolving issues efficiently, maintaining clear communication, and contributing to product and process improvement.
It sits within the Client Services function, playing a key role in customer satisfaction, retention, and success through technical excellence and proactive engagement.
Key Responsibilities
Customer Support and Case Management
- Respond promptly to customer enquiries via the support portal (HubSpot) and email.
- Diagnose, troubleshoot, and resolve Statseeker application or system-related issues within defined SLAs.
- Escalate complex cases to Engineering and collaborate to ensure timely resolution.
- Maintain accurate, detailed case notes and follow documented processes.
- Provide clear, step-by-step guidance to customers, balancing technical accuracy with accessibility.
- Support new and existing client installations via remote sessions (e.g. Zoom/Teams).
- Identify recurring issues and recommend improvements to documentation or product design.
Technical and Product Expertise
- Develop and maintain deep knowledge of Statseeker installation, configuration, SNMP polling, and data visualisation.
- Work within Linux/FreeBSD environments and understand networking concepts (TCP/IP, SNMP, VLANs, routing, syslog).
- Analyse system and application logs to assist with troubleshooting.
- Use scripting (BASH, Python, Perl) for automation or diagnostic tasks where applicable.
- Engage with hypervisors (VMware, Hyper-V, KVM) and server hardware (Dell, HP, Cisco UCS).
- Maintain awareness of product updates, releases, and roadmap developments.
- Work with Statseeker RESTful API requests.
- Work with Statseeker Dashboards.
Collaboration and Continuous Improvement
- Collaborate cross-functionally with Engineering, Customer Success, and Product teams.
- Contribute to knowledge base articles, FAQs, and customer-facing documentation.
- Participate in feedback loops to improve reliability and user experience.
- Support onboarding activities and environment setup for new customers.
- Contribute to departmental OKRs focused on CSAT, retention, and adoption.
KPIs
Response & Resolution Time
Customer Satisfaction (CSAT)
Case Quality
Knowledge Contribution
First Contact Resolution
Measures
Adherence to SLA targets
≥ 95 % average score
Accuracy and completeness of notes and resolutions
Number of articles / documented solutions created
% of issues resolved without escalation
Qualifications and Experience
Essential
- 2+ years’ experience in technical support, systems, or network administration.
- Proficient with Linux/UNIX and networking fundamentals.
- Strong logical and analytical problem-solving skills.
- Excellent communication skills with a customer-centric mindset.
Desirable
- Bachelor’s degree in computer information systems or equivalent technical discipline.
- Exposure to network monitoring/NMS tools (Statseeker, SolarWinds, PRTG, Zabbix).
- Experience with SNMP, syslog, or REST API integrations.
- Familiarity with SQL queries and CRM/ticketing systems (HubSpot, Zendesk, Jira).
- IT certifications such as CompTIA Network+, CCNA, RHCE, or equivalent.
Core Competencies
- Customer Focus: Demonstrates empathy & commitment to customer success.
- Technical Acumen: Understands complex systems and troubleshoots effectively.
- Communication: Communicates clearly, concisely, and professionally.
- Team Collaboration: Works productively with cross-functional teams.
- Continuous Improvement: Identifies and implements process enhancements.
- Accountability: Owns issues through to resolution and follow-up.
